The sale is not the end of a transaction but the beginning of our obligation to you.
I was ecstatic to get the opportunity to upgrade my vehicle to the new 2020 Lexus RX350 from Lexus of Royal Oak! Their team is so attentive to their guests that they called me with an amazing upgrade opportunity I wasn’t even aware of, and got me into a way better vehicle and financial situation. I want to send a huge thank you to the entire team [...]
The customer service is always top notch, they reach out to ensure you are able to speak to them while your vehicle is in service, as well as after you have your vehicle back. One of my favourite services of theirs is the valet. They pick up my vehicle at my home and return to me there when the work is done. The drivers are polite and communicate well [...]
Absolutely pleased with their professionalism and quality of service. I have been there many times and it is always refreshing to see good customer service. They have an awesome waiting lounge with all kinds of coffees and lattes. Super clean premises and parking lot. Good job guys!
Our sales specialist, Adrian, was fabulous. Easy to deal with, accommodating and understanding. When we told him our budget, he stayed within it and didn't try to upsell us. He listened, which is surprisingly rare when dealing with auto sales. All of the staff were welcoming and helpful. The only suggestion we would have for the owners is to ensure [...]
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