WELCOME TO LEXUS OF ROYAL OAK, YOUR NORTHWEST LEXUS CALGARY DEALER
In a world where more and more automotive dealerships are becoming small parts of large corporations, the element of the personal service and is often being lost. We are proud that we are one of the few owner-managed, family-owned and operated dealerships that strives to create that intimate and warm feeling that makes you feel at home, while providing unique and personalized service. To show our gratitude for our loyal guests and support local businesses, it is our pleasure to offer our Royal Rewards & Royal VIP Rewards Program, exclusively available at Lexus of Royal Oak.
Our unwavering commitment to fostering relationships has resulted in our team being awarded the coveted ‘Lexus Pursuit of Excellence Award’ by Lexus Canada, eight of the ten years we have been in business. The 'Pursuit of Excellence Award’ is recognition for maintaining exemplary customer satisfaction and outstanding performance achievement. 2023 marks the fifth consecutive year that we have received this esteemed award.
Our experienced team serve guests in the Calgary, Airdrie, Canmore, Banff, Red Deer, and Okotoks areas. We are AMVIC certified and provide both financing and leasing options for new and certified pre-owned vehicles, including the Lexus RX, NX, UX, IS, GX, and ES models. Our Lexus-certified technicians with over 140 years of combined experience, meticulously service Lexus vehicles as well as all off-make models. We are proud to sell Lexus Genuine OEM Parts, in addition to parts for all other makes and models.
Newly built in 2014, Lexus of Royal Oak offers our guests a modern and spacious environment that is conveniently located in the Northwest Auto Mall in Calgary, AB. We are honoured to be your Northwest Lexus Calgary dealer. Welcome to Lexus Of Royal Oak!
A NOTE FROM TODD RICHARDSON
IT'S ABOUT A FEELING YOU GET
A business will never become successful without loyal customers and customers will never become loyal unless they are respected and their issues get dealt with quickly, professionally and respectfully. When trust is earned, loyalty follows.
As a third generation automotive dealer, there were 2 things that I learned from my father that have stuck with me throughout the years.
- The Sale is not the end of the transaction, but the beginning of an obligation to our guests.
- It doesn’t matter who’s right - it’s about what’s right.
It’s my belief that as long as we talk about these values and our team commit to these two tenets when we conduct business, everything else will fall into place. This will ultimately lead to a feeling that our guests get when they interact with us.
I believe that the most precious thing we have is our time. This belief fundamentally determines how we operate the dealership, and has extended to the amenities we offer that either help guests make the best use of their time, or provide an unparalleled experience while their time is spent at Lexus of Royal Oak.
Our most popular and talked about experience is our ‘Royal Spa’. This is the relaxing place where our Royal VIP Rewards members get to unwind with a manicure or pedicure, while receiving a comforting massage as they wait for their vehicle to be serviced.
I know many of the guests at Lexus of Royal Oak lead very busy lives on tight schedules. For our guests who don't have time to be pampered upstairs in our Spa, a Lexus loaner is provided so they can carry on with their day. For guests who cannot spare the time to come into the dealership, they can pre-book our city-wide valet service that will pick up their vehicle at their home or workplace, drive it to the dealership for servicing, then drop it off to them at the end of the day after servicing with exterior and interior clean! Servicing has never been so easy and enjoyable!
Lexus of Royal Oak is my life’s work. To those of you whom have conducted business with us, ‘thank you’. For those of you whom are considering giving us the opportunity to earn your business, I look forward to seeing you!
EXPERIENCE
YEARS AND YEARS OF IT
We are proud to have assembled a talented team of experienced professionals from the outset. Our Lexus of Royal Oak team includes many industry veterans. In our service department alone, our seven Lexus Certified Journeyman Technicians and three Apprentices collectively bring over 140 years of experience.
Their exceptional skill and attention to detail guarantee that your vehicle receives unparalleled service. Equipped with the latest technology in our state-of-the-art facility, our technicians also engage in continuous education to uphold their certifications.
Why buy with Lexus of Royal Oak? Because we understand that time is your most valuable asset, and we are dedicated to providing efficient service that respects your time
UNPARALLELED CUSTOMER SERVICE
5-STAR RATED
We’re grateful to share that our guests consistently give us 5-star ratings on Google, and we are honored to be recognized as one of the top three Lexus dealers in the country for service satisfaction. While we don’t want to seem boastful, we believe it’s important to highlight the positive feedback we receive.
We understand how essential reviews are when choosing a new business, and we hope our ratings will give you confidence in our service. Our guests regularly share their positive experiences with us, and we truly appreciate every compliment; it motivates our entire team to continue delivering exceptional service.
Why buy at Lexus of Royal Oak? We strive every single day to provide every single Guest a 5-star experience.
ROYAL VIP SERVICE
YOU DESERVE TO FEEL LIKE ROYALTY
Our exclusive Royal VIP service is available to all Guests who purchase a new or pre-owned vehicle from any Calgary Lexus dealership.
- Enjoy a complimentary manicure or pedicure while your vehicle is serviced (watch the video to meet our amazing Esthetician, Nozomi!)
- Continue to drive while your vehicle is serviced with our complimentary Lexus Loaners.
- We offer our Royal VIP guests convenient complimentary valet service by picking up their vehicle from home, bringing it to Lexus of Royal Oak for servicing, and returning it afterward. At Lexus of Royal Oak, your comfort is always top of mind.
- We're proud to provide our valued guests a complimentary exterior wash and interior vacuum (including windows, dash, console wipe down) with every scheduled service visit. We ensure your vehicle receives the best care possible.
- Indulge in a specialty made gourmet coffee or tea from our Barista Bar and enjoy a tasty pastry during your visit to our dealership.
- See the road more clearly after we fix your windshield chips during your service; upon request.
Why buy from Lexus of Royal Oak? Because we'll treat you like royalty at every visit!
EXCLUSIVE ROYAL VIP REWARDS PROGRAM
BE REWARDED DURING EVERY VISIT
With our exclusive Royal Rewards program, you can earn points with every parts or service purchase—10% of each transaction goes directly into your personal rewards account. Collect up to $2,500 in points to use toward your next vehicle purchase with us. Plus, you'll gain access to exclusive member benefits and our merchant network. Learn more.
This program was designed to reward our loyal guests who have trusted us with their automotive needs. As a Royal VIP Member, you’ll enjoy special discounts, bonuses, service advantages, and much more. This isn't just any rewards program; it’s a way for us to show our appreciation.
We invite you to take a moment to explore all the features and amenities of our membership. We’ll explain in detail how purchasing your vehicle from Lexus of Royal Oak and becoming a Royal VIP Rewards member can benefit you.
Why choose Lexus of Royal Oak? Because we believe in rewarding your loyalty at every opportunity!