A NOTE FROM TODD RICHARDSON
IT'S ABOUT A FEELING YOU GET
A business will never become successful without loyal customers and customers will never become loyal unless they are respected and their issues get dealt with quickly, professionally and respectfully. When trust is earned, loyalty follows.
As a third generation automotive dealer, there were 2 things that I learned from my father which have stuck with me throughout the years.
- The Sales is not the end of the transaction but the beginning of an obligation to our guests.
- It doesn’t matter who’s right - it’s about what’s right.
It’s my belief that as long as we talk about these values and our staff commit to these two tenets when we conduct ourselves then everything else will fall into place. This will ultimately lead to a feeling that a customer gets when they interact with us.
The most precious thing to everyone today is their time. With this in mind, my team and to this extend we have a host of amenities that either help guests make the best use of their time or provide an experience for their time spent at the dealership.
To this extent, our most popular and talked about experience is our ‘Royal Spa’. This is the place where Royal VIP Reward members take in a relaxing manicure or pedicure while receiving a comforting massage, as they wait for their vehicle to be serviced.
I know many of the guests at Lexus of Royal Oak lead very busy lives on tight schedules. For our guests who do not have time to be pampered upstairs in our Spa, a Lexus loaner is provided so they can carry on with their day. For guests who cannot spare the time to come into the dealership, guests can pre-book our city-wide valet service will pick up their vehicle at their home or work place, drive it to the dealership for servicing and drop it off to them at the end of the day after servicing with exterior and interior clean! Servicing has never been so easy or enjoyable!
Lexus of Royal Oak is my life’s work and to those of you whom have conducted business with us, ‘thank you’ and those of you whom are considering giving us the opportunity to earn your business, I look forward to seeing you!
YEARS AND YEARS OF IT
We were fortunate enough to bring a lot of experienced staff on board with us from the very beginning. So although we are a fairly new dealership, we have many veterans within these walls. In our shop alone, we have over 130 years of experience amongst our seven Lexus Certified Journeyman Technicians and three Apprentices. They bring a level of skill and precision to your vehicle when you bring it in for service that is unparalleled. They are equipped with the latest technology, a state-of-the-art facility, and the continuing education it takes to maintain their level of certification. Why does this matter to you? We believe TIME IS THE MOST VALUABLE THING YOU CAN SPEND, and this means we won't waste your time.
Why buy with Lexus of Royal Oak? We value your precious time, and we have a proven track record of getting it right the first time.
UNPARALLELED CUSTOMER SERVICE
Beyond our consistent 5-Star review ratings on Google, we can proudly say our Guests have rated us as one of the top three dealers in the country for Lexus service satisfaction. We know it's not nice to "brag", but it can't go without saying. We ALL check reviews before trying a new business, and we know you'll feel confident after reading ours. Our reviews are consistently positive, and we receive almost daily feedback from our Guests about their 5-star experiences. It means a lot to us when we receive these kinds of reviews, and the compliment never goes unnoticed or unappreciated.
Why buy at Lexus of Royal Oak? We strive every single day to provide every single Guest a 5-star experience.
ROYAL VIP SERVICE
FOR ALL OUR GUESTS
Our exclusive royal VIP service is available to all Guests who purchase a new or pre-owned vehicle from any Calgary Lexus dealership.
- Enjoy a complimentary manicure or pedicure while your vehicle is serviced (watch the video to meet our amazing Esthetician, Nozomi!)
- Continue to drive while your vehicle is serviced with our complimentary Lexus Loaners
- Let us take you where you need to be, or don't leave your house at all with our executive Valet Service
- Indulge in a specialty made gourmet coffee or tea from our Barista Bar and enjoy a tasty pastry during your visit to our dealership
- See the road more clearly after we fix your windshield chips during your service; upon request
- Complete your service with your vehicle feeling almost as good as new with a complimentary interior and exterior service detail with almost every service.
Why buy from Lexus of Royal Oak? Because we'll treat you like royalty at every visit!
EXCLUSIVE ROYAL VIP REWARDS PROGRAM
With our exclusive Royal Rewards program earn points on purchases towards the purchase of your next vehicle – up to $2,500. Plus enjoy access to our exclusive member benefits and merchant network.
The program was developed to reward our loyal Guests who have supported and entrusted us to take care of their automotive needs. As a Royal VIP Member, you are invited to enjoy exclusive discounts, bonuses, service advantages, and much more. This isn't just any Rewards program.
Please take a few moments to read about all our membership features and amenities. We will explain in detail the benefits of purchasing your vehicle from Lexus of Royal Oak and becoming a Royal VIP Rewards member.
Why buy at Lexus of Royal Oak? Because we reward you for your loyalty every chance we get!
CUTTING EDGE FACILITY
COMFORT & LUXURY
Our dealership was designed to represent the most recent Lexus quality standards. Our 18-bay service facility allows us to maintain a 5-day service appointment guarantee, and our 21-vehicle showroom means you can explore our vehicles from the comfort of our luxurious dealership.