We value quality most of all here at Lexus of Royal Oak, that’s why we’re so proud to be a Lexus dealer. A brand that’s synonymous with dependability, reliability, quality, low maintenance and technological innovation. From the craftsmanship of their design, to the standards in place at our factories, every step-of-the-way toward a new Lexus imbues quality at every turn. Follow along with us as we outline some of the major ways that Lexus is leading the way in the luxury vehicle segment as one of the most reliable options you can own.
The Takumi, or Master Craftsman, is the highest honour a Lexus team member in an assembly plant can represent. Hand-selected off their artful skill, this top tier group of 10 oversees every part of vehicle assembly, leading the way on quality standards for our thousands of Lexus factory team members.
Kaizen means “change for the better” or “continuous improvement,” a philosophy we at Lexus live by. What this means is that it drives everyone, from engineers to assembly works, to always be looking ahead, on how we can improve both the vehicles themselves and the processes we undertake to build them. We take this so seriously that engineers are encouraged to scrutinize a finished Lexus to find a way to better improve it.
An andon cord is a cord system that a factory worker can pull to stop the production line and notify others of an issue. Anything from a nut being turned too far, or a worker dropping a screw can initiate such an event, our commitment to fine-detail and quality production. Each time the cord is pulled we analyze the issue and make any adjustments needed to resolve it for the future.
When we build a Lexus vehicle we’re always cognizant of the leftover waste from the used material, and always strive to use it as efficiently as possible. That’s why when materials like seat cushions, floor mats and roof liners are made, we don’t just throw away the leftover materials, we mold them into insulation for the doors, roof, floor and chassis. We even have an underground conveyor belt system below our manufacturing site that collects the scrap metal to be melted down and re-used.