Pursuit Of Excellence

2017 AWARD


Since Lexus of Royal Oak opened in February of 2014, we have won the coveted Lexus Pursuit of Excellence Award THREE TIMES. Only a handful of Dealerships nation-wide are presented this award every year, and we are proud to have been one of them three out of the four years our doors have been open. While this award is best known for being an indicator of excellence in Guest Satisfaction, there are many factors that play into achieving an award so elite. In fact, we are evaluated in a total of fourteen areas of performance. It takes constant attention to detail and a continual pursuit of perfection to achieve this level of amazing.



There is no denying that the hard work of our Lexus of Royal Oak Team plays a significant role in receiving this honor, but all of it would be in vain if it weren’t for our Loyal Guests. We are so grateful to have the BEST Guests of any Dealership, and we would like to say THANK YOU. Thank you for your trust. Thank you for your loyalty. Thank you for your business. We could not succeed without you, and we will continue to strive for excellence year after year to provide you with the best Dealership experience in Alberta.

We would also like to extend a special congratulations to our Team Members who received the individual Lexus Pursuit of Excellence Award this year:

  • LeVar Braithwaite – Pre-Owned Sales Manager
  • Jun Cho – Technician
  • Glenn Marcellus – Technician
  • Phoenix Spurrill – Lube Technician
  • Darryl Merkley – Master Hybrid Technician
  • Ivor Walters – Master Technician
  • Albert Law – Technician
  • Jeff Dann – Shop Foreman
  • Ryan Pettem – Parts Manager
  • Cyril MacKenzie – Parts Consultant
  • Mike Hoang – Parts Consultant