Safety recalls and service campaigns may happen from time to time, so that we can repair or replace a part or component in your Lexus that impedes the safety or proper operation of the vehicle. Your safety and enjoyment of your Lexus is a prime concern of ours, and so we’re always making sure you get the most out of your driving and ownership experience. You will be notified by mail if your model requires repair, and will be instructed on how to get this completed all at no cost to you. If you’re unsure if your vehicle has a recall on it, please check its VIN, or contact our Lexus of Royal Oak dealership.
You’re most likely familiar with what a recall is, but maybe not a campaign, which is common terminology for the Lexus brand. A recall is when a vehicle has a defect related to the safety of its operation, needing to be brought back to the dealership for repair. A campaign differs in that it does not involve a safety issue, but usually a quality control problem that may not be essential or hazardous, but still should be fixed. Lexus operates with both recalls and campaigns to ensure your vehicle is always able and operating under the best quality it’s able to.
Your VIN (Vehicle Identification Number) is a unique set of 17 numbers that is specific to your vehicle. It can easily be found in a few places, allowing you to record the number simply, depending on what’s most convenient for you at the time. Check for it on your insurance or registration, or if you’re looking for it on your vehicle itself, it’s found both on the top of the dashboard and on the door jamb on the driver-side.
To request repair or service from a safety recall or campaign, please enter your VIN (Vehicle Identification Number) and information below where one of our Lexus of Royal Oak staff members can assist you, or go to our Lexus Canada website and enter your information there to verify if your Lexus has been affected.